On Tue, 14 Feb 2012 08:11:43 -0500, Ugo Bellavance <u...@lubik.ca> wrote: > Hi, > > I'm using OTRS only internally, so I use ldap backend for clients, but > at first I didn't know if it would cause problem with agents so the auth
> for agent is local. > > I have a few questions about the possible transition to ldap auth for > agents. > > - Can an agent be a customer as well if using the same AD for auth? Of > course, I guess that agents would be in an extra AD group compared to > the users. Yes this is possible, use Kernel::System::Auth:LDAP for agents and Kernel::System::CustomerAuth::LDAP for customer. You can also specifiy multiple ADs for customer. > - Will I lose agent history or will I break something if I go with ldap > auth instead of local eventually? The usernames and e-mail addresses are > the same. I saved my history with the change from local to ldap agents. As far as your login and e-mail addresses still remain unchanged there shouldn't be a problem. hth, Roy -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
