On 2012-03-05 17:49, Muhammad El-Sergani wrote:
Hello all,
I have some customers who tend to send back the annoying "Thank you for
contacting us. This is an automated response." message for every email
they receive. Now, I have setup some filters to ignore those, but
whenever I receive those, tickets are re-opened.
I need OTRS to automatically delete them, and if possible, not allow
them to re-open old tickets.
Procmail may be better at this task than OTRS.
Ugo
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