Like the subject says, tickets sometimes dont come in when sending email in a timely fashion (sometimes i have to go to the admin postmastermailaccounts panel and click fetch mail. I searched this and found: * Martignier, Philippe <philippe.martignier at wipo.int>: > Hi there, > > I want to speed up the frequence of refresh (= an email arrives in > Outlook and then OTRS looks in the mail box if there is a mail it > deletes that email and create a ticket inside OTRS)
>>Well, don't use fetchmail, but feed OTRS directly via SMTP. I don't understand how to feed OTRS directly with SMTP. I look in the email accounts panel of otrs and the only options i see are imap, imaps, pop and pops. Can someone tell me how to accomplish getting emails sent to otrs quicker? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
