Try... Here is 10 minutes >>>
[root@linux ~]# crontab -l -u otrs | egrep -v '^#|^$' MAILTO="root@localhost" 20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null 30 0 * * 0 $HOME/bin/otrs.LoaderCache.pl -o delete >> /dev/null */20 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null */10 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null 45 */2 * * * $HOME/bin/otrs.PendingJobs.pl >> /dev/null 10 0 * * * $HOME/bin/otrs.cleanup >> /dev/null **/10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null* 01 01 * * * $HOME/bin/otrs.RebuildTicketIndex.pl >> /dev/null 55 */2 * * * $HOME/bin/otrs.DeleteSessionIDs.pl --expired >> /dev/null 35 * * * * $HOME/bin/otrs.UnlockTickets.pl --timeout >> /dev/null >>>>> Change this line... Here is 1 minute >> [root@linux ~]# crontab -e -u otrs **/1 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null* --! *Dilson Tomé (11) 8013-7803 * On Fri, Mar 9, 2012 at 13:02, Chris Arnold <carn...@electrichendrix.com>wrote: > Like the subject says, tickets sometimes dont come in when sending email > in a timely fashion (sometimes i have to go to the admin > postmastermailaccounts panel and click fetch mail. I searched this and > found: > * Martignier, Philippe <philippe.martignier at wipo.int>: > > Hi there, > > > > I want to speed up the frequence of refresh (= an email arrives in > > Outlook and then OTRS looks in the mail box if there is a mail it > > deletes that email and create a ticket inside OTRS) > > >>Well, don't use fetchmail, but feed OTRS directly via SMTP. > > I don't understand how to feed OTRS directly with SMTP. I look in the > email accounts panel of otrs and the only options i see are imap, imaps, > pop and pops. Can someone tell me how to accomplish getting emails sent to > otrs quicker? > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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