Hi, AFAIU, you don't reply to tickets; instead, you reply to article.
So, you reply to the sender of the article, not the ticket's owner. For what regard the subject, I believe it's related to this design. But I haven't yet figured it out clearly. I also find it counter-intuitive, but I don't know if it is configurable. BR, Cyrille Le 29/03/2012 11:53, s.krue...@aswo.com a écrit : > Hi ! > > I´ve a question about a certain behavior in the otrs views. > > Why does the "customer" and "subject" in theview "my locked tickets" > changed, when I get a respond-email to a ticket, where the sender of > that email is not equal to the customer of that ticket ? > > Example: > The customer of the ticket ist "t.mus...@xx.com". I send an email to > user "m.t...@xxx.com". > When I get the answer from "m.t...@xxx.com" the name (From) in the > view "my locked tickets" changed from "t.mus...@xx.com" to > "m.t...@xxx.com". > Is that normal ? What´s the reason ? > Can I change that , so that always the customer ot that ticket is > displayed !? > > Thanks, Steffi > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- *Cyrille Bollu * Belnet . ICT & Logistics Louizalaan 231 Avenue Louise Brussel 1050 Bruxelles België . Belgique T: +32 2 790 33 33 *www.belnet.be <http://www.belnet.be>*
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