Hi,
AFAIK, OTRS's default config shows Sender / Subject on ticket
overview small (ticket overview includes my locked tickets views,
ticket search results...)
It can be configured from SysConfig : Ticket ->
Frontend::Agent::TicketOverview :
Ticket::Frontend::OverviewSmall###ColumnHeader
Regards,
Hery R.
Le 30/03/2012 09:15, Cyrille Bollu a écrit :
Hi,
AFAIU, you don't reply to tickets; instead, you reply to article.
So, you reply to the sender of the article, not the ticket's
owner.
For what regard the subject, I believe it's related to this
design. But I haven't yet figured it out clearly.
I also find it counter-intuitive, but I don't know if it is
configurable.
BR,
Cyrille
Le 29/03/2012 11:53, s.krue...@aswo.com a
écrit :
Hi
!
I´ve a question
about a certain behavior in the otrs views.
Why does the
"customer" and "subject" in theview "my locked tickets"
changed, when I get a respond-email to a ticket, where the
sender of that email is not equal to the customer of that
ticket ?
Example:
The customer of
the ticket ist "t.mus...@xx.com".
I send an email to user "m.t...@xxx.com".
When I get the
answer from "m.t...@xxx.com"
the name (From) in the view "my locked tickets" changed from "t.mus...@xx.com" to "m.t...@xxx.com".
Is that normal
? What´s the reason ?
Can I change
that , so that always the customer ot that ticket is displayed
!?
Thanks, Steffi
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Cyrille Bollu
Belnet • ICT & Logistics
Louizalaan 231 Avenue Louise
Brussel 1050 Bruxelles
België • Belgique
T: +32 2 790 33 33
www.belnet.be
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