Thanks! Can I just as well use:
http://some.domain.com/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=2012060610000071<http://helpdesk.filmtek.no/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=2012060610000071> which seems to work just the same? Cheers, Andy On Wed, Jun 6, 2012 at 10:28 AM, Bernd Backhaus <be...@stylebites.de> wrote: > Am 06.06.2012 10:15, schrieb Andy Wodfer: > > Hi, > We're tracking down some bugs in an application we've made which talks to > OTRS via SOAP (mainly creates tickets). > > Anyway, I have one problem or question: > > We need to create a link in our webbased system that when clicked it > will open the OTRS ticket, just like OTRS Notification Master email link, > IE. > > > http://some.host.com/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625<http://helpdesk.filmtek.no/otrs/index.pl?Action=AgentTicketZoom;TicketID=5625> > > What's the relationsship between TicketID=5625 and ticketnumber > #2012060610000044 > ? > > How do we get the correct TicketID number? > > > > have a look at the "ticket" table on the OTRS database. The "id" field > stores the ticketID and the "tn" the ticketnumber. it's a 1:1 relationship > so you can pull this out of the database easily. > > Regards, > > BB > -- > > > THE video player for the web: http://flowplayer.org > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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