The error message isn't related to the version of OTRS. It's a permission
error.
The code that makes the error is this:
193my $Directory = "$Opts{d}/$Y-$M-$D" . "_" . "$h-$m"; 194if (
!mkdir($Directory) ) { 195 print STDERR "ERROR: Can't create directory:
$Directory: $!\n"; 196 exit 1; 197} So, if *you* can't mkdir
backup/2012-07-25_17-05, then neither can OTRS.
On Tue, Jul 24, 2012 at 11:11 PM, Adi Ariyanto <aariya...@binus.edu> wrote:
> Just try L, fyi I am use OTRS 3.1.6****
>
> ** **
>
> [root@localhost scripts]# ./backup.pl -d backup****
>
> ERROR: Can't create directory: backup/2012-07-25_17-05: No such file or
> directory****
>
> [root@localhost scripts]#****
>
> ** **
>
> Fyi the located of perl is correct also in backup.pl file****
>
> #!/usr/bin/perl -w****
>
> ** **
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Wednesday, July 25, 2012 10:05 AM
>
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Backup on OTRS****
>
> ** **
>
> Did you try it without the trailing slash? ****
>
> On Tue, Jul 24, 2012 at 10:48 PM, Adi Ariyanto <aariya...@binus.edu>
> wrote:****
>
> Dear Gerald****
>
> ****
>
> *This is screen capture on Debian,*****
>
> ****
>
> *Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent*****
>
> *permitted by applicable law.*****
>
> *Last login: Tue Jul 24 16:45:54 2012*****
>
> *root@ticketing:~# cd /opt/otrs/scripts/*****
>
> *root@ticketing:/opt/otrs/scripts# ls | more*****
>
> *apache2-httpd.include.conf*****
>
> *apache2-perl-startup.pl*****
>
> *auto_build*****
>
> *auto_build.sh*****
>
> *auto_docbuild.sh*****
>
> *backup **à** see I already make a folder name backup*****
>
> *backup.pl*****
>
> ****
>
> *for folder permission*****
>
> *root@ticketing:/opt/otrs/scripts# ls -a -l | more*****
>
> *total 572*****
>
> *drwxrwxr-x 7 otrs www-data 4096 Jul 25 09:08 .*****
>
> *drwxrwxrwx 8 root root 4096 Jul 20 16:46 ..*****
>
> *-rw-rw-r-- 1 otrs www-data 2099 Nov 6 2011
> apache2-httpd.include.conf*****
>
> *-rwxrwxr-x 1 otrs www-data 7360 Dec 13 2011 apache2-perl-startup.pl**
> ***
>
> *drwxrwxr-x 2 otrs www-data 4096 Jun 4 14:31 auto_build*****
>
> *-rw-rw-r-- 1 otrs www-data 10568 Feb 9 19:33 auto_build.sh*****
>
> *-rw-rw-r-- 1 otrs www-data 4047 Feb 26 2009 auto_docbuild.sh*****
>
> *drwxr-xr-x 2 otrs www-data 4096 Jul 25 09:08 backup*****
>
> *-rwxrwxr-x 1 otrs www-data 7721 Jan 10 2011 backup.pl*****
>
> *drwxrwxr-x 3 otrs www-data 4096 Jun 4 14:31 database*****
>
> * *****
>
> *when I execute backup.pl*****
>
> *root@ticketing:/opt/otrs/scripts# bash*****
>
> *root@ticketing:/opt/otrs/scripts# ./backup.pl -d backup/*****
>
> *ERROR: Can't create directory: backup//2012-07-25_09-36: No such file or
> directory*****
>
> *root@ticketing:/opt/otrs/scripts#*****
>
> * *****
>
> ****
>
> *This is from my Centos 6 Machine (correction I used CentOS 6 Minimal) **J
> *****
>
> *[root@localhost scripts]# ls -a -l | more*****
>
> *total 572*****
>
> *drwxrwxr-x 7 otrs apache 4096 Jul 24 23:02 .*****
>
> *drwxr-xr-x 8 root root 4096 Jul 24 05:30 ..*****
>
> *-rw-rw-r-- 1 otrs apache 2099 Jun 4 14:36 apache2-httpd.include.conf*
> ****
>
> *-rwxrwxr-x 1 otrs apache 7360 Jun 4 14:36 apache2-perl-startup.pl****
> *
>
> *drwxrwxr-x 2 otrs apache 4096 Jul 24 05:30 auto_build*****
>
> *-rw-rw-r-- 1 otrs apache 10568 Jun 4 14:36 auto_build.sh*****
>
> *-rw-rw-r-- 1 otrs apache 4047 Jun 4 14:36 auto_docbuild.sh*****
>
> *drwxr-xr-x 2 otrs apache 4096 Jul 24 23:02 backup*****
>
> *-rwxrwxr-x 1 otrs apache 7721 Jun 4 14:36 backup.pl*****
>
> *drwxrwxr-x 3 otrs apache 4096 Jul 24 05:30 database*****
>
> * *****
>
> * *****
>
> *This I when I try run backup.pl *****
>
> *[root@localhost scripts]# bash*****
>
> *[root@localhost scripts]# ./backup.pl -d backup/*****
>
> *ERROR: Can't create directory: backup//2012-07-25_16-47: No such file or
> directory*****
>
> *[root@localhost scripts]#*****
>
> * *****
>
> Any idea L hiks hiks..****
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Gerald Young
> *Sent:* Tuesday, July 24, 2012 6:57 PM
> *To:* User questions and discussions about OTRS.
> *Subject:* Re: [otrs] Backup on OTRS****
>
> ****
>
> If you received such an error, it is likely not lying to you that there is
> no writable directory named "backup" in the root "/" of your filesystem.
> Either create it or specify an alternate path to dump the backup.****
>
> On Tue, Jul 24, 2012 at 7:18 AM, Steve Clark <scl...@netwolves.com> wrote:
> ****
>
> On 07/24/2012 05:16 AM, Adi Ariyanto wrote:****
>
> Hi, did someone ever meet this case ?****
>
> ****
>
> I try to backup my otrs with this command****
>
> ./backup.pl -d /backup/****
>
> ****
>
> But I got “ERROR: No Such directory: /backup/****
>
> ****
>
> I google and found an post that said backup.pl not work on debian, my
> OTRS run on Debian, then I try install OTRS on CentOS then I try run
> backup.pl but found the same error.****
>
> ****
>
> What I have try****
>
> 1. Try to change group permission (chown) ****
>
> a. On Debian : chown otrs www-data /backup/****
>
> b. On CentOS : chown otrs apache /backup/****
>
> ****
>
> Any idea ?****
>
> ****
>
> Hmm... On CentOS 5.x I use a shell script from a root cron job that
> has
> #!/bin/sh
> /opt/otrs/scripts/backup.pl -d /opt/backups/
>
> and it work just fine.****
>
> --
> Stephen Clark
> *NetWolves*
> Director of Technology
> Phone: 813-579-3200
> Fax: 813-882-0209
> Email: steve.cl...@netwolves.com
> http://www.netwolves.com****
>
>
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> This email and its attachments may be confidential and are intended solely
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> represent those of Bina Nusantara.
> If you are not the intended recipient of this email and its attachments,
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> If you are not the intended recipient of this email and its attachments,
> you must take no action based upon them, nor must you copy or show them to
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