What I have done is like this.. In terminal I am logon to mysql Mysql -u root -p Then I am DROP DATABASE otrs and CREATE DATABASE otrs then try to restore again, no error, the ticket is also restore, I don't know if my way is safe or not..
But for your information In my new linux machine I am just install apache, mysql and other dependency to install OTRS, but I am not yet run /otrs/installer.pl, I think in this condition the database just contain basic mysql database, because otrs database not yet created. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Friday, July 27, 2012 2:22 PM To: otrs@otrs.org Subject: Re: [otrs] Try to restore OTRS Well, did you check the database on the target machine? Does it contain tables? If so, delete them. As explained, the backup SQL should take care of this, but... also check if there are sufficient rights to write to the database and alter / drop tables for the database user. Both I am use OTRS backup and restore tools I am backup with this command /opt/otrs/scripts#./backup.pl -d /var/backup_otrs --> I put the backup folder in /var/backup_otrs, and success Then I try to restore to another otrs machine with this command /opt/otrs/scripts# ./restore.pl -b /var/backup_otrs/2012-07-25_11-45 -d /opt/otrs From: otrs-boun...@otrs.org<mailto:otrs-boun...@otrs.org> [mailto:otrs-boun...@otrs.org] On Behalf Of Bernd Backhaus Sent: Thursday, July 26, 2012 11:49 AM To: otrs@otrs.org<mailto:otrs@otrs.org> Subject: Re: [otrs] Try to restore OTRS Am 26.07.2012 06:11, schrieb Adi Ariyanto: First of all thank you for anyone that answer my question :) After I try run backup otrs on my otrs virtual machine, now I want to try to restore it, i got an error "ERROR: Already existing tables in this database. A empty database is required for restore!" Information 1. I am used my copy of OTRS vmware, it's very fresh, just need run /installer.pl to setup My question is 1. It's a fresh system, I even not yet create a ticket, just test that /index.pl is opened, but why I got an error about existing tables? How to make this restore test is work ? What backup tool did you use? the backup script that comes with otrs should create the correct commands... Your SQL dump probably contains CREATE TABLE directives without DROP TABLE, which doesn't work if the tables already exist. You could either load the SQL file (shouldn't be too big if you did not create any tickets yet), search for all CREATE TABLE `tablename` directives and put DROP TABLE IF EXISTS `tablename`; above them. You could also simply use DROP DATABASE databasename; and CREATE DATABASE databasename; (all from the mysql command shell) to create an empry database but this is only recommended if your SQL dump includes the neccesary information about collation, character set etc. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. ________________________________ This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Bina Nusantara. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error.
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