Dear OTRS users, I have some problems saving the OTRS attachments related to FAQs as I want them to be saved. Now that I have set the WebUploadCacheModule to "FS" and increased the WebMaxFileUpload, i can upload the large files that i want. However, whereas the attachments related to tickets are saved as files, attachments related to FAQs are still saved in the database. I see how the file's are first saved in "C:\Program Files (x86)\OTRS\OTRS\var\tmp\upload_cache", but after uploading is completely, i can only find the attachment in the database itself. So, my question is: How can i also save the attachments related to FAQs on the fileserver? My configuration is as follows: Server OS: Windows Server 2008 Version: OTRS 3.0.10 (used standard windows installer) Perl: StrawberryPerl Webserver: Apache Database: MySQL Thanks in advance, Erwin Sterrenburg
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