Where did you get "imap.google.com" as a valid address? ping imap.google.com Ping request could not find host imap.google.com. Please check the name and try again. https://support.google.com/mail/bin/answer.py?hl=en&answer=78799 try: imap.gmail.com
On Mon, Aug 13, 2012 at 12:05 PM, Andrew Ying <andrewy.y...@gmail.com>wrote: > Hi, > > I have previously installed OTRS, and have setup some IMAP email account > for its use. The following is my settings: > Type: IMAPS > Username: support@******.com > Password: ******** > Host: imap.google.com > IMAP Folder: Support (created with Google's tag function) > And the username and password are verified to be correct. > > However, when I am testing to have it fetch the email, it shows Error > Message: IMAPS: Can't connect to imap.google.com. > And it supplied the following error message: > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Aug 13 > 19:36:09 2012 Message: IMAPS: Can't connect to imap.google.com Traceback > (3530): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: > 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79 > Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 > Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: > Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31 > > I have searched over the net, and have attempted to solve it by installed > the SSL Perl package, but with no luck. Would anybody please kindly help me > to solve the problem? > > Thanks. > > Best Regards, > ---------- > Andrew Ying > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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