Hi Everyone,
before we have configurate the survey to send only on one specific state,
update this file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm
return 1 if $Ticket{State} ne 'CERRADO';
And workś good, but, now we need to use 2 states to send the survey. like
this.
return 1 if ($Ticket{State} ne 'CERRADO ADMINISTRATIVO' ||
$Ticket{State} ne 'CERRADO');
But now, the survey are not send to anyone, do you know how to configure
this?
Thanks for your help.
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