Briefly, the code you presented says:
return 1 if A OR B, which is likely to be the case all the time, because
CERRADO is a ticket state not equal to CERRADO ADMINISTRATIVO, and vice
versa. (Matches first "TRUE")
What to do?
I believe you want to say
return 1 if A AND(&&) B, which says, "State isn't CERRADO AND State isn't
CERRADO ADMINISTRATIVO" (All must be TRUE)
On Wed, Aug 15, 2012 at 8:28 AM, Carlos Andrés Gallego Arboleda <
carlos.gall...@itconsultores.com.co> wrote:
> Hi Everyone,
>
>
> before we have configurate the survey to send only on one specific state,
> update this file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm
>
> return 1 if $Ticket{State} ne 'CERRADO';
>
>
> And workś good, but, now we need to use 2 states to send the survey. like
> this.
>
> return 1 if ($Ticket{State} ne 'CERRADO ADMINISTRATIVO' ||
> $Ticket{State} ne 'CERRADO');
>
> But now, the survey are not send to anyone, do you know how to configure
> this?
>
> Thanks for your help.
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
