Ok, thanks for your help. We'll just disable then, since we do not want our customers to have this particular option.
Brian -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]On Behalf Of Michiel Beijen Sent: Wednesday, August 15, 2012 10:33 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Unable to Add new Customer using OTRS customer.pl portal Hi Brian, The problem is probably that your database backend requires different fields than OTRS expects here. And yes, it is easy to disable this feature, by switching off the feature "CustomerPanelCreateAccount" under Admin > SysConfig > Framework > Frontend::Customer. -- Mike On Wed, Aug 15, 2012 at 2:34 PM, Beaver, Brian <bbea...@armc.org> wrote: > <Gentle Nudge> Anyone else experiencing issues trying to create a new > account using the customer.pl Customer portal? Also, might there be a way > to just disable the "Create" button on this page? We probably would benefit > more by simply disabling this ability, preventing users from being able to > create new Customers using the Customer portal. > > Thanks > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]On Behalf Of > Beaver, Brian > Sent: Friday, August 10, 2012 3:18 PM > To: otrs@otrs.org > Subject: [otrs] Unable to Add new Customer using OTRS customer.pl portal > > Hi All, > > We are evaluating OTRS for use as our primary Helpdesk Ticketing system, and > have a basic install up and running. When using the Customer portal > customer.pl page, we get the error "Customer user can't be added!" when a > customer attempts to create a new account. We are using the internal OTRS > database as our source. > > Thanks > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
