This is what I want the ticket to look like. I am running on a windows 2003
system running OTRS 3.1
I need to know which files to alter so I can make it look like this.
Phone Ticket / WalkIn Screen.
Call Number: System Assigned
Assigned to
Official (system automatic)
Region
District
Local Office
------------------------------------------------------------
Caller:
Name
Surname
Tel : Home
Work
Cellphone
Relationship – Personal
Relationship– 3rd party
Personal
Caller ID
------------------------------------------------------------
Beneficiary:
Name (textbox)
Surname (textbox)
ID Number
Contact Number
Beneficiaries’ ID
Ward – linked to ICROP
Official / User / Capturer
Grant Type( Dropdown box)
Address : Number
Street
Suburb
Town/District
Province
Code
Postal Address: PO Box #
Enquiry Type – Internal Reconsideration Mechanism (dropdown box)
Enquiry
Complaint Info
Home visit book-in
ICROP
SRD
Call Summary
Problem Description
Resolution
Resolution date (is it the same as date call resolved?)
>>>
From: <otrs-requ...@otrs.org>
To:<otrs@otrs.org>
Date: 2012/08/29 01:59 PM
Subject: otrs Digest, Vol 47, Issue 56
Send otrs mailing list submissions to
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than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: Restricting the self-registration feature (Michiel Beijen)
2. Re: Template Issues (Alexander Halle)
3. Re: Restricting the self-registration feature
(brianmortonb2b-atw...@yahoo.dk)
4. Re: LDAP: Agent-Login works, but Customer-Login does not.
Problem with AuthModule::LDAP::AlwaysFilter (Stefan Michael Guenther)
----------------------------------------------------------------------
Message: 1
Date: Wed, 29 Aug 2012 08:37:29 +0200
From: Michiel Beijen <michiel.bei...@otrs.com>
Subject: Re: [otrs] Restricting the self-registration feature
To: "brianmortonb2b-atw...@yahoo.dk" <brianmortonb2b-atw...@yahoo.dk>,
"User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<cabd0r11gxykdlpwx-3wekuzcg0gp4r7_xurvpoost0vx3op...@mail.gmail.com>
Content-Type: text/plain; charset=UTF-8
Hi Brian,
On Tue, Aug 28, 2012 at 5:33 PM, brianmortonb2b-atw...@yahoo.dk
<brianmortonb2b-atw...@yahoo.dk> wrote:
> What I would like is that only users (customers) who register with e-mail
> domains that are known to the OTRS system are allowed to self-register on
> the portal.
As stated, this functionality is not built-in to OTRS; it would be
possible and not very difficult to add it. I could see how you can
store a domain (or multiple domains, i.e. in your example, also
ikea.dk or ikea-office.com or...) on the customer company record, then
check at registration time against the known valid domains, and then
reject or accept the registration for new customers based on the
domain.
However, it is not an OTRS feature, so it would require some
development to add it in.
--
MIke
------------------------------
Message: 2
Date: Wed, 29 Aug 2012 09:29:54 +0200
From: Alexander Halle <ahalle-li...@otterhub.org>
Subject: Re: [otrs] Template Issues
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID: <503dc4f2.5040...@otterhub.org>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Rob Lange wrote:
> Hi, I am still trying to get this template thing right. I have learnt a
> lot about OTRS but am still a noob, so I request someone to please give
> me a hand on which files to alter to make my own template. I need to add
> some fields and make it look like the company wants. Also renaming some
> of the fields.
[...]
Hi Rob,
your question is a bit unspecific to answer. I suggest to tell us
something about your OTRS version and operating system, what fields you
want to add and how far you get.
For new fields try dynamic fields:
http://doc.otrs.org/3.1/en/html/dynamicfields.html
To rename fields you could use the translation mechanism to replace the
wording:
http://doc.otrs.org/developer/3.1/en/html/contributing.html#translate
If you need to modify the UI look try skins:
http://doc.otrs.org/developer/3.1/en/html/hacking.html#skins
Regards
Alexander
Public Relations
OTRS Community Board / OtterHub (http://www.otterhub.org/)
------------------------------
Message: 3
Date: Wed, 29 Aug 2012 09:27:17 +0100 (BST)
From: "brianmortonb2b-atw...@yahoo.dk"
<brianmortonb2b-atw...@yahoo.dk>
Subject: Re: [otrs] Restricting the self-registration feature
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<1346228837.33995.yahoomail...@web133006.mail.ir2.yahoo.com>
Content-Type: text/plain; charset="utf-8"
Thank you for that.
I'm quite new to OTRS but thrilled about the quality of documentation,
responsiveness of the community, etc. I've only just 'discovered' the OTRS
IdeasScale site and I will log the idea there. The fact that OTRS Ideas site
exist (and seems to get good attention) is just another credit to the community
and the company behind OTRS.
Ok, the idea proposed in this thread is now in https://otrsteam.ideascale.com/.
Thx
Brian
________________________________
From: Michiel Beijen <michiel.bei...@otrs.com>
To: "brianmortonb2b-atw...@yahoo.dk" <brianmortonb2b-atw...@yahoo.dk>; User
questions and discussions about OTRS. <otrs@otrs.org>
Sent: Wednesday, August 29, 2012 8:37 AM
Subject: Re: [otrs] Restricting the self-registration feature
Hi Brian,
On Tue, Aug 28, 2012 at 5:33 PM, brianmortonb2b-atw...@yahoo.dk
<brianmortonb2b-atw...@yahoo.dk> wrote:
> What I would like is that only users (customers) who register with e-mail
> domains that are known to the OTRS system are allowed to self-register on
> the portal.
As stated, this functionality is not built-in to OTRS; it would be
possible and not very difficult to add it. I could see how you can
store a domain (or multiple domains, i.e. in your example, also
ikea.dk or ikea-office.com or...) on the customer company record, then
check at registration time against the known valid domains, and then
reject or accept the registration for new customers based on the
domain.
However, it is not an OTRS feature, so it would require some
development to add it in.
--
MIke
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------------------------------
Message: 4
Date: Wed, 29 Aug 2012 12:16:46 +0200
From: Stefan Michael Guenther <s.guent...@in-put.de>
Subject: Re: [otrs] LDAP: Agent-Login works, but Customer-Login does
not. Problem with AuthModule::LDAP::AlwaysFilter
To: otrs@otrs.org <otrs@otrs.org>
Message-ID:
<zarafa.503dec0e.7ad7.2e7e42873cc90...@zarafaserver.in-put.de>
Content-Type: text/plain; charset=utf-8
Hi,
> $Self->{'Customer::AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';?
> There is no CustomerAuthSync Module
>
hm, now OTRS accepts the login name and the passwords, but since there isn't a
corresponding account in OTRS, the customer can not login.
If there isn't a snyc for customers, how should this work?
Stefan
------------------------------
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