Jan's problem may be because of actually duplicated emails, though. Multiple POP3 environments could mean users may be sending to multiple addresses simultaneously. Marco's issue seems to be emails that aren't removed from the mailbox. This could be for different reasons, among which, for instance, gmail account settings that aren't set to allow items to be deleted when downloaded. Or just a stuck message. If another mailbox utility can be used to successfully POP3/delete the entrie(s), this may be adequate. If it, too, can't remove the email entries, the problem is at the server.
On Tue, Oct 2, 2012 at 7:56 AM, <jan.dre...@bertelsmann.de> wrote: > Hi Marco. > > > > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS and > increasing the frequency of fetching mails (every nine minutes atm) helped a > little. > > I have no idea where this comes from exactly, but I’m pretty sure it belongs > to the imo heavy use and the high number of POP3 accounts and mails within > these. I haven’t seen this behavior on our 3.0 or 3.1 installations (which > have much lower load). > > > > Regards > > Jan Dreyer > > > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Marco Ferreira > Gesendet: Dienstag, 2. Oktober 2012 13:02 > An: otrs@otrs.org > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 > > > > Hi All, > > We have installed the last otrs version (3.1.10-01) but some times we > receive duplicate emails on mailbox of otrs, this emails were obtained via > POP3 account. We have cases that a email it's duplicate 100 times. > > Anyone had this problem ? > > Regards, > Marco > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
