Jan, If I could, I'd alias all those emails to one box and pop once. I'd also check if Cron postmastermailbox wasn't running under multiple usernames (root and otrs).
On Tue, Oct 2, 2012 at 8:39 AM, <jan.dre...@bertelsmann.de> wrote: > Hi Gerald. > > Duplicated mails occur, but that's not the issue I or Marco (as you stated) > was talking about. I have about 40-50 Mailaccounts configured in that > system, but mails sometimes arrive more than that number in the queue. > I also considered that it may be that the mailbox doesn't get cleared after > fetching the mails. But that's not the case either. In the logs I can see > that the same mail is fetched many times _at_the_same_time_ (well, nearly > the same time, it lasts some seconds to finish that)! > I haven't checked if that mails are on the mailserver that often, but as the > headers (seen with "src"-view in otrs) are exactly the same, I don't believe > so. To me it seems that PostMaster.pl duplicates mails sometimes. I just > have no clue why or under which circumstances. > > Regards > Jan Dreyer > IT Administrator / Operations Team / M-IT OMS > >> -----Ursprüngliche Nachricht----- >> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von >> Gerald Young >> Gesendet: Dienstag, 2. Oktober 2012 14:04 >> An: User questions and discussions about OTRS. >> Betreff: Re: [otrs] OTRS : Duplicate emails gets via POP3 >> >> Jan's problem may be because of actually duplicated emails, though. >> Multiple POP3 environments could mean users may be sending to multiple >> addresses simultaneously. >> Marco's issue seems to be emails that aren't removed from the mailbox. >> This could be for different reasons, among which, for instance, gmail >> account settings that aren't set to allow items to be deleted when >> downloaded. Or just a stuck message. If another mailbox utility can be >> used to successfully POP3/delete the entrie(s), this may be adequate. >> If it, too, can't remove the email entries, the problem is at the >> server. >> >> On Tue, Oct 2, 2012 at 7:56 AM, <jan.dre...@bertelsmann.de> wrote: >> > Hi Marco. >> > >> > >> > >> > It occurs with our 2.4.10 installation. Switching from POP3S to IMAPS > and >> > increasing the frequency of fetching mails (every nine minutes atm) >> helped a >> > little. >> > >> > I have no idea where this comes from exactly, but I’m pretty sure it >> belongs >> > to the imo heavy use and the high number of POP3 accounts and mails >> within >> > these. I haven’t seen this behavior on our 3.0 or 3.1 installations > (which >> > have much lower load). >> > >> > >> > >> > Regards >> > >> > Jan Dreyer >> > >> > >> > >> > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag >> von >> > Marco Ferreira >> > Gesendet: Dienstag, 2. Oktober 2012 13:02 >> > An: otrs@otrs.org >> > Betreff: [otrs] OTRS : Duplicate emails gets via POP3 >> > >> > >> > >> > Hi All, >> > >> > We have installed the last otrs version (3.1.10-01) but some times we >> > receive duplicate emails on mailbox of otrs, this emails were obtained > via >> > POP3 account. We have cases that a email it's duplicate 100 times. >> > >> > Anyone had this problem ? >> > >> > Regards, >> > Marco >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
