On Oct 11, 2012, at 9:21 AM, Adrià García-Alzórriz <adria.garcia-alzor...@adam.es> wrote: > Hi there, > > I'm interested in adding more fields in Customer details. It can be > possible with OTRS? I think that Dynamic Fields are available only in > Tickets or Articles.
Yes, this is possible. Add as much fields as needed in the mapping definition for the customer source. > I try to keep helpdesk offers support if a customer didn't pay his > previous bill, so a *visible* message (such pop-up, custom HTML) would > be great. You can solve this issue with some Javascript which looks for a specific field defined in the customer field mapping. > Disabling customers or add text comments into customer's profile are > insufficient for us beacause in first case the agent can't find the > customer when opens a phone ticket; in the second one, if customer > creates a ticket via mail it can be difficult to notice these kind of > administrative messages. One idea for incoming tickets via e-mail could be a customization which checks the customer's account details and add an note, decrease priority or whatever. -Roy -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
