Hi, I would like to have event based notifications sent out to customers, in different languages, based on customer's interface language or some other customer level parameter. Is this possible?
I looked in OTRS's changelog and found nothing about this all to way up to the current 3.2.0 beta. I've found this entry in Ideascale https://otrsteam.ideascale.com/a/dtd/Translations-of-the-event-based-notifications/99968-10369requesting this exact feature about a year ago and it leads me to believe that it's not supported. If it's not supported, does anyone know a ~hack that can achieve this? I'm thinking about setting up different event notifications triggered per customerid but the problem is that I have, let's say, 100 customers, 95 needing EN and 5 needing RO as language. I could setup duplicate notifications for those 5 needing RO and filter each one by their customerid. It's not elegant but it can be done. The problem is that I don't know how to avoid these 5 also receiving notifications targeted at the other 95, in EN. Any thoughts? Thanks, Bogdan
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