followup: if May's tickets are not to be seen by "general", then May should have a CustomerID of company-sales.
On Wed, Dec 12, 2012 at 9:11 AM, Gerald Young <cryth...@gmail.com> wrote: > http://forums.otterhub.org/viewtopic.php?f=60&t=7531 > > Accounting customers have a CustomerID of company-accounting or > company-groupa > Sales customers have a CustomerID of company-sales or company-groupb > everyone else has a customerID of company (general requests/group c) > > The schema is > extended/modified<http://doc.otrs.org/3.0/en/html/x2282.html#multi-customer-ids-db>in > the CustomerUser Map to include CustomerIDs, based upon a field added to > the customer_user table or referenced from an arbitrary attribute in > ldap/active directory. > > Accounting customers will have CustomerIDs of company > Sales customers will have CustomerIDs of company > > Bob and Joe have CustomerIDs of company-accounting,company-sales (plus > they will have access to their "default" company as CustomerID") > May has a CustomerID of (pick one: company or company-sales) and a > CustomerIDs of the other one. > > "Company Tickets" is the place to see the tickets that aren't "My Tickets". > > > On Wed, Dec 12, 2012 at 8:40 AM, Aad Leenheer <aleenh...@atinet.nl> wrote: > >> I wonder if Jack has found any Solution on How to setup customer users, >> customer groups and permissions :**** >> >> Hi Guys,**** >> >> ** ** >> >> **** >> >> ** ** >> >> Here is the scenario,**** >> >> ** ** >> >> **** >> >> ** ** >> >> 1. A customer company has two bosses, Bob(CEO) and Joe(CFO).**** >> >> ** ** >> >> 2. They have two major departments, Accounting and Sales. There are**** >> >> about 10 employees in each department.**** >> >> ** ** >> >> 3. Joe is responsible for the Accounting department. And May is the**** >> >> head of Sales department.**** >> >> ** ** >> >> **** >> >> ** ** >> >> Requirement,**** >> >> ** ** >> >> **** >> >> ** ** >> >> 1. The customer company wants to have 3 groups of tickets, tickets >> of**** >> >> Accounting (Group A), tickets of Sales (Group B) and tickets of general**** >> >> requests (Group C). **** >> >> ** ** >> >> 2. Bob and Joe can see all company's tickets.**** >> >> ** ** >> >> 3. Customer users can only see their own tickets and general >> tickets.**** >> >> ** ** >> >> 4. May is able to see all the tickets from Sales department and**** >> >> General tickets.**** >> >> ** ** >> >> **** >> >> ** ** >> >> Any idea on how to setup this? Thanks!**** >> >> ** ** >> >> **** >> >> ** ** >> >> Jack**** >> >> ** ** >> >> Thanks in Advance,**** >> >> Aad**** >> >> ** ** >> >> ** ** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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