followup 2: Each ID has to be separated by a semicolon. (not a comma)
On Wed, Dec 12, 2012 at 9:13 AM, Gerald Young <cryth...@gmail.com> wrote: > followup: if May's tickets are not to be seen by "general", then May > should have a CustomerID of company-sales. > > > On Wed, Dec 12, 2012 at 9:11 AM, Gerald Young <cryth...@gmail.com> wrote: > >> http://forums.otterhub.org/viewtopic.php?f=60&t=7531 >> >> Accounting customers have a CustomerID of company-accounting or >> company-groupa >> Sales customers have a CustomerID of company-sales or company-groupb >> everyone else has a customerID of company (general requests/group c) >> >> The schema is >> extended/modified<http://doc.otrs.org/3.0/en/html/x2282.html#multi-customer-ids-db>in >> the CustomerUser Map to include CustomerIDs, based upon a field added to >> the customer_user table or referenced from an arbitrary attribute in >> ldap/active directory. >> >> Accounting customers will have CustomerIDs of company >> Sales customers will have CustomerIDs of company >> >> Bob and Joe have CustomerIDs of company-accounting,company-sales (plus >> they will have access to their "default" company as CustomerID") >> May has a CustomerID of (pick one: company or company-sales) and a >> CustomerIDs of the other one. >> >> "Company Tickets" is the place to see the tickets that aren't "My >> Tickets". >> >> >> On Wed, Dec 12, 2012 at 8:40 AM, Aad Leenheer <aleenh...@atinet.nl>wrote: >> >>> I wonder if Jack has found any Solution on How to setup customer >>> users, customer groups and permissions :**** >>> >>> Hi Guys,**** >>> >>> ** ** >>> >>> **** >>> >>> ** ** >>> >>> Here is the scenario,**** >>> >>> ** ** >>> >>> **** >>> >>> ** ** >>> >>> 1. A customer company has two bosses, Bob(CEO) and Joe(CFO).**** >>> >>> ** ** >>> >>> 2. They have two major departments, Accounting and Sales. There >>> are**** >>> >>> about 10 employees in each department.**** >>> >>> ** ** >>> >>> 3. Joe is responsible for the Accounting department. And May is >>> the**** >>> >>> head of Sales department.**** >>> >>> ** ** >>> >>> **** >>> >>> ** ** >>> >>> Requirement,**** >>> >>> ** ** >>> >>> **** >>> >>> ** ** >>> >>> 1. The customer company wants to have 3 groups of tickets, tickets >>> of**** >>> >>> Accounting (Group A), tickets of Sales (Group B) and tickets of general**** >>> >>> requests (Group C). **** >>> >>> ** ** >>> >>> 2. Bob and Joe can see all company's tickets.**** >>> >>> ** ** >>> >>> 3. Customer users can only see their own tickets and general >>> tickets.**** >>> >>> ** ** >>> >>> 4. May is able to see all the tickets from Sales department and**** >>> >>> General tickets.**** >>> >>> ** ** >>> >>> **** >>> >>> ** ** >>> >>> Any idea on how to setup this? Thanks!**** >>> >>> ** ** >>> >>> **** >>> >>> ** ** >>> >>> Jack**** >>> >>> ** ** >>> >>> Thanks in Advance,**** >>> >>> Aad**** >>> >>> ** ** >>> >>> ** ** >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >
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