Probably because your state isn't found in an appropriate regex. Try these:
\s*Host:\s+(.*)\s*|Notification for [\d\.]+ \((.+)\) \s*Service:\s+(.*)\s*|\s*==>\s(.+)\s<== \s*State:\s+(\S+)|State is now:\s+([A-Z]+) Host would be some sourt On Thu, Dec 13, 2012 at 1:05 PM, Nico Hoffmann <n...@bacanol.de> wrote: > Hello List, > > I have a problem with System Monitoring in OTRS 3.1.11 and multiple > sources of alarms. The one source is an Icinga instance and this is working > as expected. The other instance is the Hetzner system monitoring available > for all root servers, that sends a little bit other notifications like > Icinga/Nagios. Here is an example of a notification: > ---- > Subject: Notification for 5.9.55.176 (irgendwas.bacanol.de) -> smtp:OK > > Body: > Notification for 5.9.55.176 (irgendwas.bacanol.de): > > ==> SMTP <== > State is now: OK (17:19h 2012.12.13) > State before: ERROR (was 14 minutes) > Service params: port=25 > Service uptime: 99.96% > Check output: > > smtp connection works > ---- > My regex is like the following: > > FromAddressRegExp: alarmingaddr...@bacanol.de|supp...@hetzner.de > HostRegExp: \s*Host:\s+(.*)\s*|^Notification.*\((.*)\) > ServiceRegExp: \s*Service:\s+(.*)\s*|\s*==>\s+(.*)<==\s* > StateRegExp: \s*State:\s+(\S+) > > ---- > > Do you have any idea why the system claims that "SystemMonitoring Mail: > SystemMonitoring: Could not find host address and/or state in mail => > Ignoring"? > > I tried to test my regex with external sites and perl support, but OTRS > seems to treat this maybe different? > > Thank you and best regards, > > Nico > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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