(apologies for the dropped sentence at the end)

Why .+ instead of .*? + is one or more of the preceding. * is zero or more
of the preceding.
The suggested examples are intended to be less greedy about what it finds.
If you know it's going to be all contiguous capital letters, [A-Z]+ is a
better limited result than .*
Or use \w+ equivalent to [A-Za-z0-9_]+


On Thu, Dec 13, 2012 at 1:36 PM, Gerald Young <cryth...@gmail.com> wrote:

> Probably because your state isn't found in an appropriate regex.
> Try these:
>
> \s*Host:\s+(.*)\s*|Notification for [\d\.]+ \((.+)\)
> \s*Service:\s+(.*)\s*|\s*==>\s(.+)\s<==
> \s*State:\s+(\S+)|State is now:\s+([A-Z]+)
>
>
> Host would be some sourt
>
>
> On Thu, Dec 13, 2012 at 1:05 PM, Nico Hoffmann <n...@bacanol.de> wrote:
>
>>  Hello List,
>>
>>  I have a problem with System Monitoring in OTRS 3.1.11 and multiple
>> sources of alarms. The one source is an Icinga instance and this is working
>> as expected. The other instance is the Hetzner system monitoring available
>> for all root servers, that sends a little bit other notifications like
>> Icinga/Nagios. Here is an example of a notification:
>> ----
>> Subject: Notification for 5.9.55.176 (irgendwas.bacanol.de) -> smtp:OK
>>
>>  Body:
>> Notification for 5.9.55.176 (irgendwas.bacanol.de):
>>
>> ==> SMTP <==
>> State is now:   OK       (17:19h 2012.12.13)
>> State before:   ERROR    (was 14 minutes)
>> Service params: port=25
>> Service uptime: 99.96%
>> Check output:
>>   >  smtp connection works
>> ----
>> My regex is like the following:
>>
>>  FromAddressRegExp: alarmingaddr...@bacanol.de|supp...@hetzner.de
>> HostRegExp: \s*Host:\s+(.*)\s*|^Notification.*\((.*)\)
>> ServiceRegExp: \s*Service:\s+(.*)\s*|\s*==>\s+(.*)<==\s*
>> StateRegExp: \s*State:\s+(\S+)
>>
>>  ----
>>
>>  Do you have any idea why the system claims that "SystemMonitoring Mail:
>> SystemMonitoring: Could not find host address and/or state in mail =>
>> Ignoring"?
>>
>>  I tried to test my regex with external sites and perl support, but OTRS
>> seems to treat this maybe different?
>>
>>  Thank you and best regards,
>>
>>  Nico
>>
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>
>
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