If they've got the Notes server locked down that severely, you're pretty much stuck. The Notes replication protocol is not published, and the only thing that will provide a OTRS server access to that internal resource is the Notes POP/IMAP server.
Your only option is pretty much getting them to designate a separate Notes server for use only by OTRS and enabling POP/IMAP on that server. If they designate it as a separate organizational unit in the Notes directory and turn on full message logging on that server, then they should be able to make the case to the auditors that the designated server is a controlled access point and they have sufficient audit trails for any messages sent. It will run very slowly if you have the full audit log turned on in Notes, and cost them a Notes server license and a separate machine/virtual machine - not cheap, but that's the price for using a totally closed proprietary email system. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gabriele D'Andrea Sent: Tuesday, December 18, 2012 9:46 AM To: otrs@otrs.org Subject: [otrs] Fetching mails from Lotus Domino without POP/IMAP access Hi, I need to configure OTRS for fetching emails from a Lotus Domino server. Unfortunately, the Domino server cannot be configured for use with IMAP or POP3 protocols. Whats' more, even forwarding emails to a different account on another domain is not an option. These limitations depend on severe company policies, that I cannot superseed. Is there a way to allow OTRS fetching mails from Domino, using the native domino protocol? Alternatively, is there some kind of sowtware that can act as a gateway to the domino server? Thank you very much for any kind of support -- Gabriele D'Andrea
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