Except she said that she is specifically forbidden to do that by corporate policy. This isn’t a technical problem, it’s a political one.
The suggestion I made works because if the separate Notes server is a separate administrative domain, there is no way to compromise the existing server ids, because it is essentially a separate environment (with no common userids, etc). It can communicate with the other server only via a private unpublished protocol, and it can be completely audited. There are no other userids that can be collected or compromised. If someone is that paranoid, that should be enough audit trail for anyone. You could configure an MTA such as Postfix on the OTRS server, accepting emails for supp...@otrs.yourdomain.com<mailto:supp...@otrs.yourdomain.com> and pipe this directly into OTRS. Then, you can configure on the Lotus Notes side to forward all mail to this address: http://robpegoraro.com/2011/06/08/lotus-notes-liberation-how-to-forward-everything-to-gmail/ It would still not be the most elegant solution, it would require a bit of configuration, but it'll work fine!
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