I would like to know if it's possible to make the time units field mandatory on tickets that are in certain queues as well.
Nick -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT-Support Sent: Thursday, January 17, 2013 7:53 AM To: otrs@otrs.org Subject: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12) Hi, is there a way to set the "time units" field required for specific users, groups or Roles? I know, there is a config item to set it for everyone (Ticket::Frontend::NeedAccountedTime) Thank you! Best regards, Timo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
