Hi, Ticket::Frontend::NeedAccountedTime
in combination with Ticket ACLs then it would be possible. It may require a OTRS Feature Add On "Ticket Forms" IMHO to show/hide the field for specific queues. Flo -------- Original-Nachricht -------- > Datum: Thu, 17 Jan 2013 15:54:38 +0000 > Von: Nick Lapp <nick.l...@imesd.k12.or.us> > An: "otrs@otrs.org" <otrs@otrs.org> > Betreff: Re: [otrs] "Time units" mandatory for certain group or role (otrs > 3.1.12) > I would like to know if it's possible to make the time units field > mandatory on tickets that are in certain queues as well. > > Nick > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > IT-Support > Sent: Thursday, January 17, 2013 7:53 AM > To: otrs@otrs.org > Subject: [otrs] "Time units" mandatory for certain group or role (otrs > 3.1.12) > > Hi, > > is there a way to set the "time units" field required for specific users, > groups or Roles? > I know, there is a config item to set it for everyone > (Ticket::Frontend::NeedAccountedTime) > > Thank you! > > Best regards, > Timo > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
