Hello,
Thank you Alvaro and Gerald for your help. I have cleared the cache with /opt/otrs/bin/otrs.DeleteCache.pl /opt/otrs/bin/otrs.RebuildConfig.pl crashed with an error ERROR: OTRS-otrs.RebuildConfig.pl-84 Perl: 5.14.2 OS: linux Time: Mon Feb 4 17:14:10 2013 Message: C-Parser: not well-formed (invalid token) at line 274, column 41, byte 12478 at /usr/lib/perl5/XML/Parser.pm line 187! Traceback (6647): Module: Kernel::System::XML::XMLParse (v1.105) Line: 755 Module: Kernel::System::XML::XMLParse2XMLHash (v1.105) Line: 604 Module: Kernel::System::SysConfig::_Init (v1.27) Line: 1617 Module: Kernel::System::SysConfig::new (v1.27) Line: 131 Module: ./otrs.RebuildConfig.pl (v1.14) Line: 56 ERROR: OTRS-otrs.RebuildConfig.pl-84 Perl: 5.14.2 OS: linux Time: Mon Feb 4 17:14:10 2013 Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback! Traceback (6647): Module: Kernel::System::XML::XMLParse (v1.105) Line: 756 Module: Kernel::System::XML::XMLParse2XMLHash (v1.105) Line: 604 Module: Kernel::System::SysConfig::_Init (v1.27) Line: 1617 Module: Kernel::System::SysConfig::new (v1.27) Line: 131 Module: ./otrs.RebuildConfig.pl (v1.14) Line: 56 otrs.RebuildConfig.pl <Revision 1.14> - OTRS rebuild default config Copyright (C) 2001-2010 OTRS AG, http://otrs.org/ Basically, I have copied /opt/otrs & the DB from an ubuntu system to another (not same versions). Then changed some setting in /opt/otrs/Custom/Kernel/Config. The problem could be javascript-related but the behavior is the same on FFox, Chrome, IE. Is there other elements used by OTRS, elsewhere than /opt/otrs, the DB and /etc/apache2 ? I have checked the Apache HTTP versions. The “working one” is 2.2.20 (on 11.10) and the “faulty one” is 2.2.22. (on 12.04) However, I do not see in the changelog what could cause the behaviour Changes with Apache 2.2.22 *) SECURITY: CVE-2011-3368 (cve.mitre.org) Reject requests where the request-URI does not match the HTTP specification, preventing unexpected expansion of target URLs in some reverse proxy configurations. [Joe Orton] *) SECURITY: CVE-2011-3607 (cve.mitre.org) Fix integer overflow in ap_pregsub() which, when the mod_setenvif module is enabled, could allow local users to gain privileges via a .htaccess file. [Stefan Fritsch, Greg Ames] *) SECURITY: CVE-2011-4317 (cve.mitre.org) Resolve additional cases of URL rewriting with ProxyPassMatch or RewriteRule, where particular request-URIs could result in undesired backend network exposure in some configurations. [Joe Orton] *) SECURITY: CVE-2012-0021 (cve.mitre.org) mod_log_config: Fix segfault (crash) when the '%{cookiename}C' log format string is in use and a client sends a nameless, valueless cookie, causing a denial of service. The issue existed since version 2.2.17. PR 52256. [Rainer Canavan <rainer-apache 7val com>] *) SECURITY: CVE-2012-0031 (cve.mitre.org) Fix scoreboard issue which could allow an unprivileged child process could cause the parent to crash at shutdown rather than terminate cleanly. [Joe Orton] *) SECURITY: CVE-2012-0053 (cve.mitre.org) Fix an issue in error responses that could expose "httpOnly" cookies when no custom ErrorDocument is specified for status code 400. [Eric Covener] *) mod_proxy_ajp: Try to prevent a single long request from marking a worker in error. [Jean-Frederic Clere] *) config: Update the default mod_ssl configuration: Disable SSLv2, only allow >= 128bit ciphers, add commented example for speed optimized cipher list, limit MSIE workaround to MSIE <= 5. [Kaspar Brand] *) core: Fix segfault in ap_send_interim_response(). PR 52315. [Stefan Fritsch] *) mod_log_config: Prevent segfault. PR 50861. [Torsten F�rtsch <torsten.foertsch gmx.net>] *) mod_win32: Invert logic for env var UTF-8 fixing. Now we exclude a list of vars which we know for sure they dont hold UTF-8 chars; all other vars will be fixed. This has the benefit that now also all vars from 3rd-party modules will be fixed. PR 13029 / 34985. [Guenter Knauf] *) core: Fix hook sorting for Perl modules, a regression introduced in 2.2.21. PR: 45076. [Torsten Foertsch <torsten foertsch gmx net>] *) Fix a regression introduced by the CVE-2011-3192 byterange fix in 2.2.20: A range of '0-' will now return 206 instead of 200. PR 51878. [Jim Jagielski] *) Example configuration: Fix entry for MaxRanges (use "unlimited" instead of "0"). [Rainer Jung] *) mod_substitute: Fix buffer overrun. [Ruediger Pluem, Rainer Jung] Changes with Apache 2.2.21 *) SECURITY: CVE-2011-3348 (cve.mitre.org) mod_proxy_ajp: Respond with HTTP_NOT_IMPLEMENTED when the method is not recognized. [Jean-Frederic Clere] *) Fix a regression introduced by the CVE-2011-3192 byterange fix in 2.2.20. PR 51748. [<lowprio20 gmail.com>] *) mod_filter: Instead of dropping the Accept-Ranges header when a filter registered with AP_FILTER_PROTO_NO_BYTERANGE is present, set the header value to "none". [Eric Covener, Ruediger Pluem] *) mod_proxy_ajp: Ignore flushing if headers have not been sent. PR 51608 [Ruediger Pluem] *) mod_dav_fs: Fix segfault if apr DBM driver cannot be loaded. PR 51751. [Stefan Fritsch] *) mod_alias: Adjust log severity of "incomplete redirection target" message. PR 44020. *) mod_rewrite: Check validity of each internal (int:) RewriteMap even if the RewriteEngine is disabled in server context, avoiding a crash while referencing the invalid int: map at runtime. PR 50994. [Ben Noordhuis <info noordhuis nl>] *) core: Allow MaxRanges none|unlimited|default and set 'Accept-Ranges: none' in the case Ranges are being ignored with MaxRanges none. [Eric Covener] *) mod_proxy_ajp: Respect "reuse" flag in END_REPONSE packets. [Rainer Jung] The permissions are ok (otrs.SetPermissions). Server is restarted upon each change. Would you have any idea ? Thanks for your time Jerome From: Baton Jerome Sent: vendredi 1 février 2013 17:49 To: 'otrs@otrs.org' Subject: Issue : when opening ticket, browser prompts to open/save the html of article Hello, I am new to OTRS, my context is that I’m transferring an OTRS 3.0 to a new machine (there is custom dev for pgp that I don’t master inside). I not only copied the /opt/otrs but also the content of the DB. I checked for the dead links to see that some necessary JS was hidden in /etc/javascript-common. This is corrected and the system is working. Even email fetching is working ☺ and email tickets get created But I have an issue, rather weird. When open I open a ticket, the browser prompts me to open/save the html of article (which is correct) instead of showing it in the same page. Thank for your help Jerome
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