Can somebody help me on this, I really need this. You should probably look into a paid support contract with a vendor if you have time-critical requirements for responses. This is a volunteer forum, and there's no guarantees. You also just posted your note yesterday, so you might want to give people time to even have *read* it, let alone think about good answers.
What have you tried so far?
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs