Greeting OTRS fellow users...I have a dynamic field (just text) that customers are required to fill in in the new ticket interface and it works well...I can see it when I access the ticket in zoom view just fine...but I would like to take this a step further and get that value in the agent notification email...
So I tried using <OTRS_TICKET_PhoneNumField> to grab this field from the ticket data in the new ticket notification, but unfortunately its blank when the email arrives... PhoneNumField is my dynamic field key value by the way. Is this even possible....Perhaps not, but would be a nice feature... Otrs 3.1.x is what we are running by the way... Thanks, Isaac
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