Can it be because I have enabled Escalation emails in GenericAgent.pm?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Darshak Modi Sent: 15 March 2013 AM 10:39 To: 'User questions and discussions about OTRS.' Subject: [otrs] Ticket Escalation Hey guys, May be this a silly question, but I am evaluating OTRS and I am not technical that strong. I have created demo tickets, with Queue based escalation, Now I had closed the tickets, their state is new and closed successful. Still I am receiving escalation emails for those tickets? Is it correct behaviour or some configuration mistake?
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