New and closed successful are mutually exclusive states. On Mar 15, 2013 1:12 AM, "Darshak Modi" <darshak.m...@elitecore.com> wrote:
> Hey guys,**** > > ** ** > > May be this a silly question, but I am evaluating OTRS and I am not > technical that strong.**** > > ** ** > > I have created demo tickets, with Queue based escalation, Now I had closed > the tickets, their state is new and closed successful.**** > > ** ** > > Still I am receiving escalation emails for those tickets? Is it correct > behaviour or some configuration mistake?**** > > ** ** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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