No. I do this all the time. Sso, even. On Mar 20, 2013 9:16 AM, "Marty Hillman" <mhill...@equuscs.com> wrote:
> Ok. I am going to start over from scratch with a fresh Config.pm and > report back. Brand new day. The ultimate goal would be for the site to > automatically log the user in based on the context of the user logged in to > the workstation. This would allow me to embed the customer.pl page (more > specifically a new ticket form) directly into SharePoint (gasp!) so that we > have full integration within our intranet. Again, there will be no access > for non-employees as this is exclusively internal facing. Am I being too > unrealistic?**** > > ** ** > > Thanks for all of the pointers everyone. I will use these links to try > again and let you know.**** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *David Boyes > *Sent:* Wednesday, March 20, 2013 12:09 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] "Authentication succeeded, but no customer record > is found in the customer backend. Please contact your administrator."**** > > ** ** > > Authentication and authorization are two different things (one is “can you > access this system”, the other is “what are you allowed to do”). I agree > that on first authentication, OTRS should create a stub record in the > database for the authorized entity, but I actually think the “no privileges > until explicitly assigned” is a good thing in that you don’t accidentally > disclose things that that customer has no business seeing. **** > > ** ** > > I think the compromise approach would be to use the authorization exit to > check whether the customer is in the database and then add a default entry > from a site-assigned template (queue access, permissions, etc). **** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Marty Hillman > *Sent:* Tuesday, March 19, 2013 4:06 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] "Authentication succeeded, but no customer record > is found in the customer backend. Please contact your administrator."**** > > ** ** > > Come to think of it, if it does not add the customers to the database, the > feature is pretty worthless. Why validate against LDAP/AD at all for > customers if everything has to exist in the database? That would just be > adding useless complexity.**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
