And you would make me a very happy person if you got that done. :-) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Boyes Sent: Wednesday, March 20, 2013 9:54 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."
Ok. I am going to start over from scratch with a fresh Config.pm and report back. Brand new day. The ultimate goal would be for the site to automatically log the user in based on the context of the user logged in to the workstation. Adding GSSAPI support to OTRS has been on my to-do list for quite a while. That would allow security and identity tokens (like the Kerberos 5 principal and service tickets that Windows uses) to be securely passed from lots of different authentication sources w/o special code for each.
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