Hi, Can you give a little more info? We may not be talking about the same thing.
I looked at Default.pm, Ticket.xml and Framework.xmll and wasn't able to find any reference to a history event filter. Also, I think I managed to find the code actually dispatching the emails here https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket/Event/NotificationEvent.pm#L736At line 754 it just records the history event immediately after the email is dispatched without any conditions. The actual writing to the db is done here https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket.pm#L5160, again, without any conditions. I would love for you to be right but the code seems to disagree. /bogdan On Tue, Apr 2, 2013 at 4:47 PM, Gerald Young <cryth...@gmail.com> wrote: > There's a filter in sysconfig > > > On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: > >> Hi list, >> >> Our agents decided to have informal email notifications dispatched to >> them - configured via Event Notifications - for many types of modifications >> performed upon a ticket. Since we have many agents and many daily >> modifications, teach ticket's history looks something like this: >> >> - (some normal events occurring when the ticket is created) >> - many... >> - many... >> - many... >> - many... >> - many... >> - many... >> - ... SendAgentNotification events, one for each agent for whom email was >> dispatched >> - (a couple other normal events) >> - many... >> - many... >> - many... >> - many... >> - many... >> - many... >> - ... SendAgentNotification events, one for each agent for whom email was >> dispatched >> - (a couple other normal events) >> - .... >> >> As you can see, the history is ugly because of this multitude of useless >> (in our case) events. >> >> Can the recording in history of SendAgentNotification events be >> supressed? Do you see a workaround? >> >> Thanks, >> Bogdan >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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