Hmm, a filter for what shows would be good enough. I don't really care what's recorded.
I'm on v3.1 and heard about some history filtering capabilities for v3.2 so maybe that's why I wasn't able to find this feature? On Tue, Apr 2, 2013 at 6:05 PM, Gerald Young <cryth...@gmail.com> wrote: > Sorry, you are looking at history. I though you were looking at the normal > Ticket Zoom list. History is history. But obviously, if you don't want that > history recorded, you can remove that log from the code. > > > On Tue, Apr 2, 2013 at 11:04 AM, Gerald Young <cryth...@gmail.com> wrote: > >> The filter is for what shows, not what's recorded. >> >> >> On Tue, Apr 2, 2013 at 11:01 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: >> >>> Hi, >>> >>> Can you give a little more info? We may not be talking about the same >>> thing. >>> >>> I looked at Default.pm, Ticket.xml and Framework.xmll and wasn't able to >>> find any reference to a history event filter. >>> >>> Also, I think I managed to find the code actually dispatching the emails >>> here >>> https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket/Event/NotificationEvent.pm#L736At >>> line 754 it just records the history event immediately after the email >>> is dispatched without any conditions. The actual writing to the db is done >>> here >>> https://github.com/OTRS/otrs/blob/rel-3_1/Kernel/System/Ticket.pm#L5160, >>> again, without any conditions. >>> >>> I would love for you to be right but the code seems to disagree. >>> >>> /bogdan >>> >>> >>> >>> On Tue, Apr 2, 2013 at 4:47 PM, Gerald Young <cryth...@gmail.com> wrote: >>> >>>> There's a filter in sysconfig >>>> >>>> >>>> On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: >>>> >>>>> Hi list, >>>>> >>>>> Our agents decided to have informal email notifications dispatched to >>>>> them - configured via Event Notifications - for many types of >>>>> modifications >>>>> performed upon a ticket. Since we have many agents and many daily >>>>> modifications, teach ticket's history looks something like this: >>>>> >>>>> - (some normal events occurring when the ticket is created) >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - ... SendAgentNotification events, one for each agent for whom email >>>>> was dispatched >>>>> - (a couple other normal events) >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - many... >>>>> - ... SendAgentNotification events, one for each agent for whom email >>>>> was dispatched >>>>> - (a couple other normal events) >>>>> - .... >>>>> >>>>> As you can see, the history is ugly because of this multitude of >>>>> useless (in our case) events. >>>>> >>>>> Can the recording in history of SendAgentNotification events be >>>>> supressed? Do you see a workaround? >>>>> >>>>> Thanks, >>>>> Bogdan >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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