So you'll need to work through the code like I did and find out where they get chopped. (hint: start with the PostMasterMailbox script)
On 29 April 2013 09:03, Darshak Modi <darshak.m...@elitecore.com> wrote: > Thanks a lot sir, > This worked for HTML mails. But not for mails sentas text only. > > > > On 28-04-2013 PM 02:25, Steven Carr wrote: > >> So if you look at the actual OTRS code, the optimising starts there... >> >> https://github.com/OTRS/otrs/**blob/rel-3_2/Kernel/System/** >> HTMLUtils.pm#L157<https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L157> >> and also >> https://github.com/OTRS/otrs/**blob/rel-3_2/Kernel/System/** >> HTMLUtils.pm#L528<https://github.com/OTRS/otrs/blob/rel-3_2/Kernel/System/HTMLUtils.pm#L528> >> >> If you don't want it to do that then modify the code, though make sure >> you know what you've modified when it comes to upgrade time, and document >> it for the poor person that has to pick up the pieces when you've moved on. >> >> >> >> >> >> On 28 April 2013 07:16, Darshak Modi <darshak.m...@elitecore.com <mailto: >> darshak.modi@**elitecore.com <darshak.m...@elitecore.com>>> wrote: >> >> See the outputof notification sent to agent, the original mail >> sent was text only. See the spaces between lines removed. >> >> >> **************Snap of Email*************** test >> test >> test >> test >> test >> * 1 FETCH (FLAGS (\Seen \Recent) >> ************************************************* >> >> >> >> On 27-04-2013 PM 07:16, Steven Carr wrote: >> >> How do you know the conversion is removing spaces/lines? Have >> you looked at the text version of the email to compare? If >> there is no text version of the email then how were multiple >> lines/spaces encoded in the HTML version of the email? >> >> OTRS converts all incoming emails to plain text and stores a >> copy of this in the database, IIRC this is what is used for >> full text searching. >> >> Auto-reply notification emails to customers will have text >> converted as the agent emails do. Replies sent to the customer >> from the agent GUI will be sent as entered (e.g. if you have >> richtext enabled then will be sent as HTML, otherwise as plain >> text). >> >> >> >> >> On 27 April 2013 14:27, Darshak Modi >> <darshak.m...@elitecore.com >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> > >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com>>>> >> wrote: >> >> >> Thanks a lot. and yes you are right its not intended. >> However, my understanding is, if there is good >> functionality , it >> can convert to text, but I see no logic to >> reformat/removing spaces. >> This may also help if we send notification to customer >> where the >> body remains unchanged. >> >> >> Is it possible by modifying some file or so? >> >> On 27-04-2013 PM 06:01, Gerald Young wrote: >> >> No. It's not intended to do this, either. The point is >> that >> the agent will get an idea of the ticket, go to the >> website, >> and hIandle it. >> >> >> >> On Sat, Apr 27, 2013 at 12:37 AM, Darshak Modi >> <darshak.m...@elitecore.com >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> > >> >> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> >> >> >> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com> >> > >> >> >> <mailto:darshak.modi@**elitecore.com<darshak.m...@elitecore.com> >> <mailto:darshak.modi@**elitecore.com <darshak.m...@elitecore.com>>>>> >> wrote: >> >> In notifications sent by OTRS to agents, I include >> complete email >> body, >> But OTRS by default formats it , removes all spaces >> between lines . >> >> Is there a way to stop this? OTRS will convert to >> text, but it >> should not reformat it. >> >> ------------------------------** >> ------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> >> ------------------------------** >> ------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> ------------------------------** >> ------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> >> ------------------------------**------------------------------** >> --------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> ------------------------------**------------------------------** >> --------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> >> >> >> >> ------------------------------**------------------------------**--------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
