google contacts database I think you'll need to be a bit more specific here. Do you want to access a users' contacts, or something stored in Google Docs, or ???
If a user's contacts, then there is a Google API for this, but you'll need to write some code to do it. An easier way is to use one of the open source Google contacts management utilities and periodically replicate the contacts into a local LDAP server. Then follow the instructions in the OTRS docs for making OTRS talk to LDAP. That way you can still function if Google does something stupid, and you don't have to write code other than a periodic cron job to sync up the LDAP server.
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