You can't (for free). Read this: https://otrsteam.ideascale.com/a/dtd/PAUSED-SLA-COUNTING/300381-10369
On Mon, May 20, 2013 at 7:50 AM, KalyanaChakravarthy MP < kalyanachakravarthy...@cybertech.com> wrote: > HI Team,**** > > ** ** > > I have a ticket with SLA solution time . how to hold or stop sla or > change SLA time in manually . can u anyone help me. **** > > ** ** > > Thank you,**** > > *Regards,* > > *Kalyana chakravarthy M .P,* > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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