btw: My definition of DDT error: Don't Do That. :) sorry. Not data definition table error.
On Thu, Jun 6, 2013 at 11:59 AM, Gerald Young <cryth...@gmail.com> wrote: > > I setup a notification to send an email, whenever there was a new ticket > into a queue, > DDT error. Agents will receive notifications if their preferences for said > notification is Yes and the queue is highlighted in the Agent's > Preferences, "My Queues" > > > On Thu, Jun 6, 2013 at 11:55 AM, Simon Allison <spalli...@southdowns.ac.uk > > wrote: > >> ** ** >> >> Hi**** >> >> ** ** >> >> I setup a notification to send an email, whenever there was a new ticket >> into a queue, but when they create a phone ticket and set owner, it sends >> an email – but I don’t want it to do this if the owner is set, if it was a >> new ticket without an owner then send email would be better. **** >> >> ** ** >> >> How would I change it to do that? **** >> >> ** ** >> >> ** ** >> >> en::Agent::NewTicket**** >> >> ** ** >> >> ** ** >> >> Simon Allison **** >> >> ** ** >> >> ** ** >> >> ********************************************************************** >> This message may contain privileged and confidential information. >> It is intended solely for the person to whom it is addressed. >> If you are not the intended recipient, please notify the sender and >> delete the message immediately. >> >> The text in this e-mail and any attachments should not be altered or >> tampered with in any way. >> Any views expressed in this message are those of the individual sender >> and do not necessarily >> reflect the views of South Downs College <http://www.southdowns.ac.uk>. >> ********************************************************************** >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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