You just needs to set a different default state for new phone tickets other than New (open, asigned, etc) That should do what you need.
Regards 2013/6/6 Simon Allison <spalli...@southdowns.ac.uk> > ** ** > > Hi**** > > ** ** > > I setup a notification to send an email, whenever there was a new ticket > into a queue, but when they create a phone ticket and set owner, it sends > an email – but I don’t want it to do this if the owner is set, if it was a > new ticket without an owner then send email would be better. **** > > ** ** > > How would I change it to do that? **** > > ** ** > > ** ** > > en::Agent::NewTicket**** > > ** ** > > ** ** > > Simon Allison **** > > ** ** > > ** ** > > ********************************************************************** > This message may contain privileged and confidential information. > It is intended solely for the person to whom it is addressed. > If you are not the intended recipient, please notify the sender and delete > the message immediately. > > The text in this e-mail and any attachments should not be altered or > tampered with in any way. > Any views expressed in this message are those of the individual sender and > do not necessarily > reflect the views of South Downs College <http://www.southdowns.ac.uk>. > ********************************************************************** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
