This is interesting if it can be done via configurations. Can you please give me some link to where it's documented, I wasn't able to find a View in SysConfig that corresponds to CustomerTicketOverview.
In my case, I think I won't be able to use a field already implemented by the Ticket because I need to show the time elapsed since the last agent update (for us, it's more relevant than the current "Age" column). At the db level I know how to compute this value but I'm trying to minimize changes at the app server level. On Tue, Jun 25, 2013 at 3:42 PM, Michiel Beijen <michiel.bei...@gmail.com>wrote: > Hi, > > In OTRS 3.1 and up, you can specify additional dynamic fields (which > are implemented as 'free text fields' in OTRS 3.0) in this overview. > > Which fields did you want to add? > > On Tue, Jun 25, 2013 at 2:39 PM, Bogdan Iosif <bogdan.io...@gmail.com> > wrote: > > Hi, > > > > I run OTRS 3.1.10 and would like to add a column to > CustomerTicketOverview. > > > > I looked at SysConfig but wasn't able to find any support to customize > > anything in CustomerTicketOverview. > > > > Web search yielded the following relevant hits: > > * http://lists.otrs.org/pipermail/otrs/2012-August/038407.html # > customizing > > grid from CustomerTicketOverview > > * http://forums.otterhub.org/viewtopic.php?f=60&t=5156 # customizing > grids > > from agent dashboard and AgentTicketZoom > > > > Both solutions involve modifications to .DTL and, possibly, .PM files. > Thus, > > they need to be maintained across OTRS version upgrades and require > > dev-level involvement. > > > > QUESTION 1: Is there an easier way to customize those grids? > > > > QUESTION 2: Did anything change in v3.2 to ease these customizations? (A > > post from@Mike_B on the forum thread gave me some hope in this > direction) > > > > Thanks, > > /bogdan > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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