Nice Gerald,
That tip made the trick... Now about the other question, do you have any
clue of how I can do it?
"Is there any way to create a new ArticleType (I.E: xmpp-notification)
so I can create an Notification Event and use it to notify my Agents via
Jabber instead of creating a Ticket Event?"
Regards,
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 85 3101.6600
On 06/26/13 11:26, Gerald Young wrote:
http://forums.otterhub.org/viewtopic.php?f=60&t=19936
On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos
<daniel.san...@etice.ce.gov.br <mailto:daniel.san...@etice.ce.gov.br>>
wrote:
Hi there.
What's the correct way to add a new field (JabberUID) in the
Agent's profile so we can configure our Agents to receive
notifications on email and Jabber?
I'm thinking on setting up a Ticket Event to make it send these
Jabber notifications when a Ticket reaches its EscalationTime.
Is there any way to create a new ArticleType (I.E:
xmpp-notification) so I can create an Notification Event and use
it to notify my Agents via Jabber instead of creating a Ticket Event?
Thanks in advance!
--
Daniel Santos
daniel.san...@etice.ce.gov.br <mailto:daniel.san...@etice.ce.gov.br>
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br <http://www.etice.ce.gov.br>
+55 85 3101.6600
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