Jose, by default apache logs will be at /var/log/httpd or
/var/log/apache2 depending on your distro. I recommend you to run it on
Linux. I've never managed to install it on Windows.
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
On 08/09/13 15:39, jose.salvi...@accenture.com wrote:
The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not
sure where else to look for those logs. Thanks again for the support. It seems
as if my issue is unique and not easy for anyone else to replicate. This is SO
frustrating because I KNOW OTRS would be a great fit for us here.
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Daniel
Santos
Sent: Friday, August 09, 2013 11:16 AM
To: otrs@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining my
experience
Did you check the defatul apache error_log?? Maybe it is logging your OTRS
errors in there.
I'm at Fortaleza, Ceara... Northeast.
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br
+55 (85) 3101.6600
On 08/09/13 14:21, jose.salvi...@accenture.com wrote:
Great questions Daniel!
I have tried four different physical machines and one virtual with the same
result. I tried it primarily in Chrome but have also used IE 10 and Firefox.
They had different variations of the error, but none of them worked.
Firefox and IE are 100% addon/plugin free - I have Google Voice extension in
Chrome, but nothing else.
Where in Brazil are you? I spent a few months in Belo Horizonte - LOVE
it there! :)
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of Daniel Santos
Sent: Friday, August 09, 2013 10:17 AM
To: otrs@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining
my experience
Jose, did you try it on more than one web browsers and different client
machines? Which one are you using? Any addons / plugins installed? Which ones?
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
On 08/09/13 13:47, jose.salvi...@accenture.com wrote:
I could only find three *.log files in the OTRS folder, otrs (which I send
you), Performance and Ticket Counter. None of those showed any errors at all.
Is the webserver log in some other area under a different name?
-----Original Message-----
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of Renee B
Sent: Friday, August 09, 2013 9:01 AM
To: otrs@otrs.org
Subject: Re: [otrs] Consistent AJAX communication errors are ruining
my experience
On 09.08.2013 17:55, jose.salvi...@accenture.com wrote:
I replied to this earlier, but it does not seem to have gone through. Trying it
again and will truncate some of the log file messages.
Thank you for the reply Renee!
The otrs.log shows no errors - just notices.
And the webserver log?
--
Perl / OTRS development: http://perl-services.de OTRS AddOn
repository: http://opar.perl-services.de
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