Thanks Daniel. All I have in /var/log is otrs (the contents of which I shared earlier), otrs.log, Performance and TicketCounter. No errors in any of those logs. There is no httpd or apache2 folder or file in /var/log?!
I tried to installed it on Ubuntu and Suse, but forget what didn't work?! What flavor of Linux are you using it on? -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Daniel Santos Sent: Friday, August 09, 2013 11:52 AM To: otrs@otrs.org Subject: Re: [otrs] Consistent AJAX communication errors are ruining my experience Jose, by default apache logs will be at /var/log/httpd or /var/log/apache2 depending on your distro. I recommend you to run it on Linux. I've never managed to install it on Windows. Daniel Santos daniel.san...@etice.ce.gov.br ETICE - Empresa de Tecnologia da Informação do Ceará www.etice.ce.gov.br +55 (85) 3101.6600 On 08/09/13 15:39, jose.salvi...@accenture.com wrote: > The Apache and Apache2 folders in \otrs\kernel\cpan-lib are both empty?! Not > sure where else to look for those logs. Thanks again for the support. It > seems as if my issue is unique and not easy for anyone else to replicate. > This is SO frustrating because I KNOW OTRS would be a great fit for us here. > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf > Of Daniel Santos > Sent: Friday, August 09, 2013 11:16 AM > To: otrs@otrs.org > Subject: Re: [otrs] Consistent AJAX communication errors are ruining > my experience > > Did you check the defatul apache error_log?? Maybe it is logging your OTRS > errors in there. > > I'm at Fortaleza, Ceara... Northeast. > > Daniel Santos > daniel.san...@etice.ce.gov.br > ETICE - Empresa de Tecnologia da Informação do Ceará > www.etice.ce.gov.br > +55 (85) 3101.6600 > > On 08/09/13 14:21, jose.salvi...@accenture.com wrote: >> Great questions Daniel! >> >> I have tried four different physical machines and one virtual with the same >> result. I tried it primarily in Chrome but have also used IE 10 and Firefox. >> They had different variations of the error, but none of them worked. >> >> Firefox and IE are 100% addon/plugin free - I have Google Voice extension in >> Chrome, but nothing else. >> >> Where in Brazil are you? I spent a few months in Belo Horizonte - >> LOVE it there! :) >> >> -----Original Message----- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf >> Of Daniel Santos >> Sent: Friday, August 09, 2013 10:17 AM >> To: otrs@otrs.org >> Subject: Re: [otrs] Consistent AJAX communication errors are ruining >> my experience >> >> Jose, did you try it on more than one web browsers and different client >> machines? Which one are you using? Any addons / plugins installed? Which >> ones? >> >> Daniel Santos >> daniel.san...@etice.ce.gov.br >> ETICE - Empresa de Tecnologia da Informação do Ceará >> www.etice.ce.gov.br >> +55 (85) 3101.6600 >> >> On 08/09/13 13:47, jose.salvi...@accenture.com wrote: >>> I could only find three *.log files in the OTRS folder, otrs (which I send >>> you), Performance and Ticket Counter. None of those showed any errors at >>> all. >>> Is the webserver log in some other area under a different name? >>> >>> -----Original Message----- >>> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf >>> Of Renee B >>> Sent: Friday, August 09, 2013 9:01 AM >>> To: otrs@otrs.org >>> Subject: Re: [otrs] Consistent AJAX communication errors are ruining >>> my experience >>> >>> On 09.08.2013 17:55, jose.salvi...@accenture.com wrote: >>>> I replied to this earlier, but it does not seem to have gone through. >>>> Trying it again and will truncate some of the log file messages. >>>> >>>> Thank you for the reply Renee! >>>> The otrs.log shows no errors - just notices. >>>> >>> And the webserver log? >>> >>> -- >>> Perl / OTRS development: http://perl-services.de OTRS AddOn >>> repository: http://opar.perl-services.de >>> >>> -------------------------------------------------------------------- >>> - OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> >>> This message is for the designated recipient only and may contain >>> privileged, proprietary, or otherwise confidential information. 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Any other use of the e-mail by you is prohibited. >>> >>> Where allowed by local law, electronic communications with Accenture and >>> its affiliates, including e-mail and instant messaging (including content), >>> may be scanned by our systems for the purposes of information security and >>> assessment of internal compliance with Accenture policy. >>> >>> ____________________________________________________________________ >>> _ >>> _ >>> ________________ >>> >>> www.accenture.com >>> >>> -------------------------------------------------------------------- >>> - OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
