any change you would make to the ticket numbering system's numbering scheme would also necessitate changes to the numbering scheme parser to accommodate old tickets.
Can you remove the SystemID? I think it might be possible. Note that *part* of the idea of the System ID is that OTRS can talk to different OTRS systems and maintain same schemes with different systemIDs to tell them apart. (Prevent ticket number conflict). Email replies to old [open/new] tickets that don't comply with the new ticket numbering scheme will likely be considered as new tickets. On Mon, Mar 17, 2014 at 7:05 AM, Sander Goudswaard < s.goudswa...@westerscheldetunnel.nl> wrote: > The system ID is 0! so no way to get rid of that apparently? > > > > *Van:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Namens *Gerald > Young > *Verzonden:* maandag 17 maart 2014 11:56 > *Aan:* User questions and discussions about OTRS. > *Onderwerp:* Re: [otrs] Removing leading zero from ticket number > > > > Check also if the leading zero is part of the System ID > > On Mar 17, 2014 5:23 AM, "Sander Goudswaard" < > s.goudswa...@westerscheldetunnel.nl> wrote: > > We have a ticket numbering system of type 'Year', e.g. 2014-xxxxx. Now, > after having created 9999 tickets, the ticket number went from 2014-09999 > to 2014-010000. > > > > We really want to get rid of the leading zero but have no clue as to why > the leading zero is added. The minimum length is 5, which has been reached. > The TicketCounter.log does not contain a leading zero. > > > > If anyone can give me a quick hint... it would be appreciated! > > > > Regards, > > Sander > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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