Sorry, others are agents. I just need guidance and more information on best practices regarding set-up on escalated and reminder tickets.
We need to start using one of both of them. Thanks so much, Leah --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
