Hi, 14.04.2014 14:57 - Gergely Polonkai schrieb:Hello, > is there anyone on this list who has successfully implemented a Change > in ITSM 3.x?
Yes. :) > I have tried and tried, but cannot go forward from requested > to approved state. Is there a fully blown tutorial on this? See [1]http://otrs.github.io/doc/manual/itsm/3.3/en/html/ch08s05.html#idp37007488 and in detail the conditions actions section. you can not set a state without conditions/actions. (there is a test scenario sysconfig setting...) ;) Florian [1] http://otrs.github.io/doc/manual/itsm/3.3/en/html/ch08s05.html#idp37007488
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