Hi, Am 08.04.14 16:01, schrieb André Cavalcante: > Would be correct to the the following? > > CustomerID = department > CustomerIDs = nothing > > I'd also suggest this setup. You can also check if the setup is correct by going to the customer information center and selecting a customer user name (lower field). If configured correctly it will load up the info center for the department (e.g. 'Team IT') and list all members of that department (= all customer users who share the same customer id).
This also allows the use of the company tickets option in the customer interface. --Mathias --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
