>No success so far... This is quite difficult to troubleshoot. What have you tried? What is the result? Did you get any error messages? How is the result not what you wanted/expected? What did you search for to achieve your results? How may random person -- who might be able to help you -- replicate your results? >During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) = department (LDAP), but it brings no value to the column I’ve added to the dashboard. > [ 'UserCustomerID', 'CustomerID', 'sAMAccountName', 1, 1, 'var', '', 1 ], > [ 'UserCustomerIDs','CustomerIDs','department', 1, 0, 'var', '', 1 ], >> Would be correct to the the following? > > CustomerID = department > CustomerIDs = nothing
The ldap attribute department shows? Your current Map is ... And you expect what to happen? And what actually happens? On Mon, Apr 14, 2014 at 9:21 PM, André Cavalcante <treba.an...@gmail.com>wrote: > Hi there, > > No success so far... > > Em segunda-feira, 14 de abril de 2014, Mathias Braeunling < > mathias.otrsmailingli...@gmail.com> escreveu: > > Hi, >> >> Am 08.04.14 16:01, schrieb André Cavalcante: >> > Would be correct to the the following? >> > >> > CustomerID = department >> > CustomerIDs = nothing >> > >> > >> I'd also suggest this setup. >> You can also check if the setup is correct by going to the customer >> information center and selecting a customer user name (lower field). If >> configured correctly it will load up the info center for the department >> (e.g. 'Team IT') and list all members of that department (= all customer >> users who share the same customer id). >> >> This also allows the use of the company tickets option in the customer >> interface. >> >> --Mathias >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > -- > *André Luiz C. e Cavalcante* > Coordenador de Eleições > TRE-BA / STI / COELE > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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